Return Policy

Nupurcollection.com offers convenient, minimum questions asked 2 days Returns Policy of delivered products, in case a customer finds a product/ its condition unsatisfactory, upon delivery.

However, a considerable amount of logistical effort is spent in ensuring that a product reaches your doorstep.

We sincerely urge you to confirm various aspects of a product and submit measurements with utmost care – at the time of shopping itself – so that minimal Returns scenarios arise.

Nonetheless, if you wish to raise a Returns request, kindly follow the policy as below -

  • If you do not like the product, you will have to raise a return request from your account or contact us at our customer care number or Email. There is Return / Exchange option available to choose from and we will arrange for the pickup from your doorstep.
  • If you select either the cash on delivery or prepaid option and require a return pick-up, there will be a fee of Rs. 250/-. To initiate a return request, please notify us within 48 hours of receiving the order.
  • In a usual Returns situation, customer would have to bear the Return shipping cost of Rs. 250/- for sending the product back to us.
  • Refund would be processed within 2-3 working days after the product is received back to our warehouse in Surat.
  • The item(s) requested for return should be unused, unwashed, unworn and must be returned with all its packaging and tags.

Apart from condition reserved herein above, the following products shall not be eligible for Return or Exchange, viz:

  • A Saree cannot be returned if its blouse or petticoat has been stitched.
  • Any product that exhibits physical damage to the product.
  • Products purchased during Sale or discount will not be eligible for refunds
  • The return of all ready exchange product is not possible.
  • No return request would be accepted after 2 days of date of delivery.

When will I get my refund?

  • Once the product has been picked up, it takes 5-7 working days for the product to reach our warehouse which then goes under Quality Check to ensure it is in original condition with all labels & tags intact. As soon as this process is completed, the refund will be initiated in your account within 48 hours. So, you will get your refund in approx. 7 to 8 days.